Frequently Asked Questions

VirtuServe is a premium virtual assistant service led by Sheridan de Laroche, offering professional administrative support, customer service, digital marketing, property management, and executive assistance to international clients and businesses. We specialize in helping you streamline operations and focus on what matters most.

Getting started is simple! Book a free 30-minute discovery call where we'll discuss your needs, challenges, and goals. After understanding your requirements, we'll recommend a service package and create a customized plan. Once you're ready, we can typically begin within 3-5 business days.

We work with a diverse range of clients including property managers, real estate professionals, e-commerce businesses, consultants, coaches, small business owners, and international companies. Whether you're a solopreneur or have a growing team, we tailor our services to your specific industry and needs.

We offer comprehensive virtual assistant services including administrative support (email management, calendar scheduling, data entry), customer service, digital marketing (social media management, content creation), property management assistance, basic bookkeeping, travel coordination, and executive support. Visit our Services page for a complete list.

We offer flexible pricing with three main packages: Starter (£800/month for 40 hours), Professional (£1,280/month for 80 hours), and Expert (£2,240/month for 160 hours). All packages include a one-time £1,000 placement fee. Custom packages are available for unique requirements. Pricing is available in GBP (£) and ZAR (R). All packages include dedicated support and regular progress updates.

Absolutely! While we offer standard packages, we understand every business is unique. We can create a custom package that combines specific services, hours, and support levels tailored to your requirements. Contact us to discuss your needs and we'll design the perfect solution.

Our standard packages operate on a month-to-month basis with no long-term contracts required. However, we recommend a minimum 3-month commitment to see the best results and build an efficient workflow. Custom enterprise packages may have different terms based on scope.

Our process is simple: (1) Discovery Call - We discuss your needs and goals, (2) Custom Plan - We create a tailored strategy and assign tasks, (3) Execution - We handle your tasks with regular updates, (4) Review - We track progress and optimize continuously. Communication happens through your preferred channels (email, Slack, project management tools).

We primarily work during standard business hours across multiple time zones to serve our international clients. Specific working hours are coordinated during onboarding to align with your business needs and time zone. For urgent matters, we can arrange flexible scheduling.

We use your preferred communication tools including email, Slack, Microsoft Teams, Zoom, or phone calls. Regular updates are provided through weekly progress reports, and we maintain transparent communication throughout all projects. You'll always know what's being worked on and project status.

We're experienced with a wide range of business tools including Microsoft Office Suite, Google Workspace, Slack, Asana, Trello, Monday.com, Salesforce, HubSpot, Mailchimp, Canva, Hootsuite, QuickBooks, and many more. If you use specific software, we can quickly adapt or we'll recommend the best tools for your needs.

We take confidentiality extremely seriously. All client information is protected under strict confidentiality agreements (NDAs). We use secure, encrypted communication channels and follow industry best practices for data security. Your sensitive information is never shared with third parties.

Upon service termination, we provide you with all your files, documents, and data in your preferred format. After a 30-day transition period, all data is securely deleted from our systems unless you request otherwise. We ensure a smooth handover with complete documentation.

Yes, we comply with GDPR and international data protection regulations. We only collect necessary information, use it solely for service delivery, and maintain strict security protocols. You can review our full privacy policy for detailed information on how we protect your data.

While our standard support is during business hours, we understand that urgent matters arise. For priority support needs, we offer extended hours and emergency contact options as part of our Professional and Enterprise packages. We'll work with you to establish protocols for urgent situations.

Our primary working language is English, but we have experience working with international clients and can handle basic communication in several languages. For specialized multilingual support, we can coordinate with trusted partners to ensure your needs are met.

Your satisfaction is our priority. If you're not happy with any aspect of our service, please let us know immediately. We'll work to resolve the issue promptly. If we can't find a solution, we offer a satisfaction guarantee with options for refunds or service credits based on the circumstances.