Legal
Privacy Policy
Your privacy and data security are our top priorities
Last updated: January 18, 2026
Introduction
At VirtuServe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual assistant services.
Information We Collect
Personal Information
- •Name and contact information (email, phone number)
- •Company name and business information
- •Payment and billing information
- •Communication preferences
Service Data
- •Information you provide for task completion
- •Files, documents, and correspondence
- •Calendar and scheduling information
- •Service usage and interaction data
How We Use Your Information
We use the information we collect to:
- •Provide, maintain, and improve our virtual assistant services
- •Process transactions and send related information
- •Communicate with you about services, updates, and promotions
- •Respond to your inquiries and support requests
- •Monitor and analyze usage patterns to improve user experience
- •Detect, prevent, and address technical issues or security threats
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- •Encryption of data in transit and at rest
- •Regular security audits and assessments
- •Strict access controls and authentication procedures
- •Secure data backup and recovery systems
- •Employee training on data protection best practices
Your Rights
You have the right to:
- •Access and receive a copy of your personal data
- •Request correction of inaccurate or incomplete information
- •Request deletion of your personal data
- •Opt-out of marketing communications
- •Withdraw consent where processing is based on consent
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: privacy@virtuserve.com
Phone: +27 82 899 7062